Protecting Your Pause
We take your privacy seriously. Read how we collect and use information, and how cookies help the site run smoothly.
Terms & Conditions
Effective Date:
03 February 2026
Business Name:
Pause Spa
Contact Email:
pause@sanbonani.com
Booking & Cancellation Policy
A 50% deposit is required to confirm your appointment and secure
your time slot. Cancellations must be made at least 24 hours before
the scheduled treatment.
Late cancellations or failure to attend you scheduled appointment
will result in a 100% charge of the booked service.
Treatment Disclaimer
All treatments at Pause Wellness Centre are designed to promote relaxation and general well-being. They are not intended to diagnose, treat, cure, or prevent any medical condition. Please inform your therapist of any medical conditions, allergies, or pregnancy before your treatment. Pause Spa and its affiliated partners accept no liability for any loss, injury or damage sustained during or after treatments. All services are undertaken at the client's own discretion and responsibility.
Privacy Policy
Effective Date:
03 February 2026
Business Name:
Pause Spa
Contact Email:
pause@sanbonani.com
1. Introduction
At Pause Spa ("we", "us", or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our website and services. By using our site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect only the data necessary to deliver our services, improve
your experience, and respond to inquiries. The types of information
we collect include:
Personal Information (via contact form):
- Name
- Email Address
- Message Content
This data is collected through our third-party form handler, Formsubmit, and sent directly to our email inbox.
3. How We Use Your Information
We use the information collected to:
- Respond to inquiries or contact requests.
- Understand user behaviour and improve website performance.
- Provide relevant services and support.
- Ensure website security and stability.
4. Sharing of Information
We do not sell, rent, or share your personal data with third parties, except:
- To comply with legal obligations.
- To enforce our Terms & Conditions.
- To third-party service providers strictly for operational purposes (e.g. Formsubmit).
5. Data Security
We implement industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Withdraw consent where applicable.
To exercise any of these rights, contact us at pause@sanbonani.com.
7. Cookies
We use cookies to enhance your browsing experience. These include:
- Functional cookies (e.g. remember preferences)
- Performance cookies via Google Analytics to help us understand website usage and improve performance
By using our website, you consent to our use of cookies. You may disable cookies via your browser settings. For more information, please review our Cookies Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the website signifies acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at pause@sanbonani.com.
Contact Us
Whether you'd like to book a treatment or ask a question, we're here to help you slow down and take the next step.
Please use the options below if you would prefer to contact us directly.
pause@sanbonani.comSanbonani Hotel Resort & Spa
+27 13 737 5600ANEW Resort Hazyview
+27 13 737 8111ANEW Resort White River
+27 13 750 7000Visit Us
From Hazyview to White River, you'll find us at Sanbonani and ANEW Resorts.
Stormvoel Way, Vakansiedorp, Hazyview, 1242, Mpumalanga, South Africa
Sabie Road, R536, Hazyview, 1242, Mpumalanga, South Africa
Farm 64, White River, 1240, Mpumalanga, South Africa
